Improve Your Customer Service Through Social Media

You’ve set up a social media strategy for your business to showcase your abilities, target your desired audience and bring in new customers, but now that you have those new prospects do you know what to do with them? Your strategy can’t just stop once you have gained the audience you want, now you need to work to keep them and customer service will play a big role in that. Here are some ways to improve your customer service through social media.

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Why Your Business Should Be Using Instagram Stories

We already know social media is a huge part of business in 2019, but there are additional ways to utilize each platform to their full extent that you may not be doing. One of the newest trends and best ways to boost engagement is Instagram Stories. We’ll breakdown exactly how to use it effectively for your business and why it needs to become part of your marketing strategy.

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Marketing and A.I. Technology: A Successful Relationship

In our society, Artificial Intelligence Technology (A.I.) has made strides toward making our lives much easier.  A.I. gives us access to information in the blink of an eye.  As time goes on, the objective is to make A.I. technology smarter and smarter, incorporating it into our lives in several different aspects; one of those aspects being in marketing.

Today, several companies have invested a great amount in A.I. research.  Among new marketing trends, A.I. is extremely relevant in our data-driven marketing world.  A.I. plays a crucial role in learning about a company's audience and how to fulfill their needs.  Machine Learning (ML) is one of many key components in A.I. that has helped marketers! 

Machine Learning (ML) can help marketers understand data and their customers' intent in order to create a more personalized customer experience.  Learning more about a company's target audience means more on-target marketing campaigns and the opportunity to customize that content.  With more individualistic content, a company's target audience is more likely to pay attention while also feeling unique.  Deep Learning, which is an area in ML, is also a great way to connect with the audience, since it learns what a company's customers like and makes suggestions as to what they may like.  It helps to understand what a particular person may be interested in, making it easier for companies to learn about different people within their target audience.  ML helps create a more personal relationship between a company and its target audience. 

A.I. has become a vital part of marketing.  Information is at our fingertips with A.I., and it makes analyzing data and getting to know customers so much easier.  A.I. in marketing means more opportunities to engage with customers and cater to their individual needs.  One thing is for sure: The relationship between marketing and A.I. technology holds promise! 

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