You’ve set up a social media strategy for your business to showcase your abilities, target your desired audience and bring in new customers, but now that you have those new prospects do you know what to do with them? Your strategy can’t just stop once you have gained the audience you want, now you need to work to keep them and customer service will play a big role in that. Here are some ways to improve your customer service through social media.
For many people, the internet appears to be a great place to vent about a bad experience in hopes to warn others or discover some sort of solution. In order to prevent unhappy customers from posting about your company or service again, you must first solve their problem. Here are some ways to integrate customer service methods in managing your online reputation: